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Your 29h account balance is the starting point for every session — deposits come in through bKash, Upay or Bank Transfer, and withdrawals follow the same wallet routes back out. Every transaction is logged in your account history so you can match it against your wallet record at any time.
Adding funds to your 29h account starts at the deposit counter inside your account area. We support bKash, Upay and Bank Transfer as the primary routes for Bangladesh.
Go to your account area and select the deposit option. The counter shows the available methods — bKash, Upay and Bank Transfer — alongside the field limits currently set for your account.
Pick bKash, Upay or Bank Transfer. Each method shows its own set of fields. Follow only the instructions displayed on that screen; do not use account numbers from any other source.
Type the amount within the range shown in the field. Complete the transfer from your wallet app or bank interface, then confirm on the 29h deposit screen. Do not close the page mid-transfer.
Save the transaction reference your wallet provides. Once the deposit processes, your 29h balance updates. If it does not, contact support with the reference number ready.
Withdrawals from your 29h account follow a straightforward path from your balance back to your local wallet or bank. Open the withdrawal section in your account area, choose the payout method — bKash, Upay or Bank Transfer — and enter the amount you want to move.
From your account area, select the withdrawal option. Confirmed available balance appears at the top of this screen. Only withdrawable funds — those meeting any applicable session requirements — are shown as available.
Choose bKash, Upay or Bank Transfer. Enter the wallet number or bank details exactly as registered on your account. A mismatch at this step will hold the request for manual review.
Type the withdrawal amount within the range the field displays. Submit the request. A confirmation screen summarises the method, amount and reference; take a screenshot if you want a local copy.
Your account screen may prompt a verification step before releasing the payout. Follow only the fields and instructions shown there. Once cleared, the status in your transaction history updates to reflect the payout stage.
Before your account can process a withdrawal, we may ask you to confirm certain details about your identity and wallet ownership.
Your account settings area shows which verification steps are complete and which remain open. Address outstanding items before placing a withdrawal request to avoid a processing delay on the payout.
We only ask for what the account screen displays. Do not send identity documents through chat, email or any external channel unless the in-account instructions specifically direct you there.
If your account asks you to confirm that a bKash or Upay number belongs to you, follow the step shown. This is a standard account-care measure, not an additional fee or penalty.
If the verification screen shows an error or a step you cannot complete, reach our support team through the published contact route in your account area. Provide your account reference, not your wallet PIN.
Your 29h account supports three confirmed banking routes for Bangladesh. Each method is available from the deposit and withdrawal counters inside your account area.
Bangladesh's widely used mobile wallet. Send deposits and receive withdrawals directly from your bKash number. Confirm the account number on your 29h profile matches your registered bKash number before submitting a payout request.
A local mobile financial service available in Bangladesh. Use your Upay wallet number at the deposit and withdrawal counters. Wallet ownership confirmation may be required on first use for withdrawals.
Move funds between your registered bank account and your 29h balance. Enter your bank details accurately in the account area. Bank Transfer requests may take longer to reflect than mobile wallet routes depending on your bank's own processing schedule.
Every deposit and withdrawal on your 29h account generates a transaction record that you can view in your account history at any time. Your wallet — bKash, Upay or your bank — also creates its own transaction entry with a reference number.
Every bKash, Upay or Bank Transfer transaction produces a unique reference. Screenshot or note this at the point of transfer. It is the primary identifier support uses to locate your transaction in our system.
Your account history assigns its own transaction ID to each deposit and withdrawal. This number appears in the history row for that transaction. Keep it alongside your wallet reference for a complete match record.
Each transaction row in your 29h account history carries a status label — pending, processing, completed or similar. These update as the transaction moves through. A status that has not changed after a reasonable period is worth flagging to support.
A screenshot of the wallet confirmation, the wallet reference number and the 29h transaction ID are all that support needs to investigate a query. Do not share your wallet PIN or account password in any support conversation.
Your banking activity on 29h is handled through the same account infrastructure that manages your balance and session history. We ask you to take a few practical steps on your side to keep the account secure.
Before entering your account credentials, confirm the domain in your browser address bar matches 29h. Phishing pages can mimic the account login design. Bookmark the correct domain and use that bookmark every time.
We verify that any bKash or Upay number attached to your account belongs to you before releasing a withdrawal. This step is a standard account-care measure that prevents payouts from being redirected to an unrelated wallet.
Your 29h login password is for your use only. Our support team will never ask for your password, wallet PIN or one-time passcode in any conversation. If a message asks for these, treat it as a scam attempt and report it.
The contact route for account and banking queries is published inside your account area. Use it for unexpected charges, login difficulties or any withdrawal that has not updated status within a reasonable period. Always quote your transaction ID.
If your question about depositing, withdrawing or account verification is not answered by the steps above, check here first. These are the queries we hear most from accounts in Bangladesh, along with the direct answers we can give based on how the 29h banking system actually works.
Your 29h account currently supports bKash, Upay and Bank Transfer for deposits. The deposit counter in your account area shows all active methods. Choose the one that matches your existing wallet or bank setup and follow the fields displayed on that screen.
Check your account history after completing the bKash transfer. A new transaction row should appear with a status label. If the balance has not updated after a reasonable wait, contact support with your bKash wallet reference number ready — that is the reference needed to trace the transaction.
The minimum withdrawal amount is shown in the withdrawal field inside your account area. We do not publish a fixed figure here because it can vary by method and account status. Check the field limit on your own account screen before submitting a request.
A hold usually means your account has an outstanding identity or wallet ownership check. Open your account verification section to see which step is incomplete. Completing that step should release the withdrawal path. If the hold persists after completion, contact support with your transaction ID.
Withdrawals go only to a wallet number that is verified on your account. If you want to use a different bKash number, update the wallet details in your account settings first, then complete any ownership verification the account screen requests before submitting a new withdrawal.
Bank Transfer deposits can take longer to reflect than mobile wallet routes, depending on your bank's own schedule. If the delay seems unusual, gather your bank's transaction reference and the transfer date, then contact 29h support through the route published in your account area with those details ready.